Ombudsman’s Call Center Operated Without Interruption During Festive Days

The “916” Call Center of the Commissioner for Human Rights (Ombudsman) of the Republic of Azerbaijan operated without interruption during festive days.

The  Call Center received inbound calls regarding the Ombudsman’s activity directions, including the issues related to the national preventive mechanism mandate, as well as the violation of the right to notify the third party (relatives of a detainee) about the custody, illegal detention, allegations of ill-treatment, refusal from accepting parcels, requests for assisting in ensuring the right to a phone call of individuals detained in places where they cannot leave at their own free will, and reception by the Ombudsman’s representatives. 

All above mentioned calls were investigated and, in some cases, on-site investigations were carried out and the hotline callers have been responded to.